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What to know before booking

Therapy is a collaborative and voluntary process. Our role is to offer a supportive and professional space to explore what’s bringing you in and to work toward meaningful change at your pace.

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Counselling may involve discussing difficult experiences or emotions. While many people find therapy helpful, it can sometimes feel uncomfortable before it feels better. You’re always welcome to ask questions, share feedback, or pause therapy at any time.

 Fees 

Session Fees for Vicky:

  • Standard Session (50 minutes): $140
    Available in-person, virtually, or as a walk-and-talk.

  • Extended Session (80 minutes): $210
    Available virtually or as a walk-and-talk.

 

Session Fees for Brittany:

As a pre-licensed counsellor, Brittany provides her services at a reduced and accessible rate.

  • Standard Session (50 minutes): $75
    Available in-person, virtually, or as a walk-and-talk.

  • Extended Session (80 minutes): $112
    Available virtually or as a walk-and-talk.​

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Fees are due at the time of service.

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Cancellation Policy

We require 48 hours' notice to cancel or reschedule an appointment. Appointments cancelled with less than 48 hours' notice, or missed without notice, may be charged the full session fee. This allows us to manage availability and respect the time set aside for you.​ We are not offering direct billing at this time. However, receipts are provided for insurance reimbursement when applicable. Coverage varies by provider, and clients are responsible for confirming their own benefits.

Nature of Therapy & Informed Consent

What you share in therapy is kept confidential. This means we do not share information about you or your sessions without your consent.

 

There are a few important legal limits to confidentiality under British Columbia law. We may need to break confidentiality if:

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  • There is a serious risk of harm to you or someone else

  • There is concern about abuse or neglect of a child or vulnerable person.

  • Records are required by law (for example, a court order)

  • Consultation or supervision is needed to support ethical care (with identifying details removed whenever possible)

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We follow BC’s Personal Information Protection Act (PIPA) and take reasonable steps to protect your personal information and records.

Privacy & Protection of Personal Information

We collect only the personal information necessary to provide counselling services. This may include contact information, intake details, and clinical notes.

 

Personal information is:​

  • Stored securely

  • Accessed only for professional purposes

  • Retained in accordance with legal and professional requirements

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Some electronic systems we use (including our website and practice management tools) may store data on servers located outside of Canada. By engaging in services with us, you acknowledge and consent to this possibility. This practice complies with the Personal Information Protection Act (PIPA) of British Columbia.

Virtual Services

We offer counselling sessions by secure video for clients who prefer or require virtual care.

For virtual sessions:

  • You must be physically located in British Columbia

  • You are responsible for being in a private, safe space

  • Technology issues may occasionally occur, and we will make reasonable efforts to reconnect or reschedule if needed

Virtual therapy may not be suitable for all concerns, and this can be discussed together.

Crisis & Emergency Support

Our services are not intended to provide crisis or emergency care.

If you are in immediate danger or require urgent support:

  • Call 911

  • Visit the nearest emergency department

  • Contact local crisis services

If you are in British Columbia, you can call or text 988 for 24/7 mental health crisis support.

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